Written Student Complaints
Overview
NC State is committed to excellence in teaching, promoting high levels of student achievement, providing outstanding academic support services, and complying with the law and our own policies and procedures.
The University has designated employees and resources to help maintain our professional standards across campus and to provide appropriate responses to our students’ complaints and concerns. By selecting a category below, you can access specific reporting tools, which will bring your complaint or concern to the appropriate individual(s) or office(s) for resolution.
Before you submit
These reporting resources are not intended to replace regular channels of professional communication, and students must first approach appropriate NC State administrators, faculty and staff regarding their concern before submitting a formal written complaint. Our personnel will work to resolve the issues quickly and efficiently and without the need for a formal process. Except for cases involving discrimination, harassment or retaliation, students are required to attempt resolution of the issue informally before they may submit a Written Student Complaint. For complaints about final course grades, students must first seek resolution with the instructor who issued the grade for the course at issue. For complaints graduate students have about advisors or advising committees, graduate students must first consult with the chair of the advisory committee. For all other complaints, students should first seek resolution of the dispute with the person about whom the student is complaining or their supervisor.
Informal resolution is not required for cases involving discrimination, harassment or retaliation. NC State encourages all members of the University community to report incidents of discrimination or harassment to the Office of Institutional Equity and Diversity. More information about reporting harassment and discrimination can be found on the Safe at NC State website.
If you are not able to resolve your concern through informal channels, we will address Written Student Complaints in a fair, professional and timely manner and in accordance with established procedures.
Relevant NC State Policies, Regulations, and Rules
- REG 11.35.04 – Written Student Complaints
- RUL 11.36.01 – Procedure for Addressing Written Student Complaints of Undergraduate Students relating to Final Course Grades
- RUL 11.36.02 – Procedure for Addressing Written Student Complaints of Graduate Students relating to Final Course Grades
- RUL 11.36.03 – Procedure for Addressing Written Student Complaints about Advisors and Advisory Committees
Written Student Complaint Categories
If you would like to submit a Written Student Complaint, please choose the category below which best describes your complaint and follow the referenced procedures.
Advisors or Advisory Committees
Final Course Grades
FERPA Complaints
SARA Complaints
Other Complaint Categories
If your complaint does not fall into the categories for the Written Student Complaint process, there are likely other processes out there that may be relevant.
