About Us

Wolfpack Pick Up (WPU) is an on-campus mobility assistance program that provides golf cart rides from point A to point B on Main Campus. Open to all members of the NC State community who face mobility challenges, riders book their rides online and are picked up and dropped off at their selected location. With the use of golf carts, WPU can move through campus where standard size vehicles cannot go.

Wolfpack Pick Up was founded in 2014 under the leadership of students in collaboration with university officials. Paige Maxon, a former NC State student who had her own experience with a physical disability was inspired to implement a service for students experiencing physical impairment to better navigate NC State University’s campus. In its initial pilot operation, Wolfpack Pick Up served just over 800 rides to students. Over 3,100 rides were provided during the 2024-2025 academic year. Overall, the program has provided approximately 30,000 rides since it’s initial inception.

This work would not be possible without the generous support of our private donors and university partners. Wolfpack Pick Up is especially grateful to the Bateman family of Atlanta, Georgia, whose lasting investment helps ensure our campus remains accessible to all members of the community.

We also extend our sincere thanks to the NC State Sustainability Fund, the NC State University Foundation, Inc., and the NC State Division of Academic and Student Affairs for their financial support in upgrading our golf cart fleet. Because of their contributions, Wolfpack Pick Up now operates a fleet composed almost entirely of electric lithium-ion carts, advancing both accessibility and sustainability across campus.

Contact Us

Wolfpack Pick Up is operated by the Resiliency and Community Support (RCS) unit in the Office of Student Life and Advocacy (OSLA).

Email: student-life-advocacy@ncsu.edu
Phone: 919.515.1110

Spring 2026 | Hours of Operation

Hours listed below start Monday, January 12, 2026

• Monday: 7:30am – 7:30pm
• Tuesday: 7:30am – 7:30pm
• Wednesday: 7:30am – 7:30pm
• Thursday: 7:30am – 7:30pm
• Friday: 7:30am – 4:00pm
• Saturday: Closed
• Sunday: Closed

Locations

Wolfpack Pick Up operates on Main Campus. Riders will choose from a list of locations on the Acuity Scheduling page when booking rides.

Individuals with transportation needs on Centennial Campus are encouraged to check out the Wolfline Bus System, specifically Routes 41 and 43. More information about planned routes for the Fall 2025 semester are available on the NC State Transportation website.

Scheduling, Changing, and Updating Rides

Wolfpack Pick Up uses Acuity Scheduling for riders to book and manage their rides. Rides can be booked up to seven (7) days beforehand.

Rides must be scheduled two (2) hours in advance of the needed ride and cannot be cancelled within 15 minutes prior to the start of the ride. Last-minute rides depend on availability and are not given after 4pm.

No additional riders are permitted unless approved by staff in Resiliency and Community Support.

Last Minute Ride Request

As of Fall 2025, we are no longer accepting last minute ride requests. Individuals are encouraged to schedule well in advance and use other methods of transportation available, including Wolfline.

Inclement Weather

Our first priority is the safety of our drivers and riders. University staff will monitor current and predicted weather conditions in order to determine the best course of action and communicate with riders about any interruption in service. Wolfpack Pick Up will not operate during the following conditions:

• NC State University Adverse Weather Condition 1 – Reduced Operations (pending severity of weather conditions)
• NC State University Adverse Weather Condition 2 – Suspended Operations
• NC State University Adverse Weather Condition 3 – Closure
• Potentially dangerous weather conditions are imminent
• If the NC State Wolfline bus system has suspended operations

Riders are strongly encouraged to monitor their email for any communication regarding their upcoming rides.

Rider Terms of Service

All riders must review and agree to the Terms of Service. Access to and use of Wolfpack Pick Up is conditioned on one’s acceptance and compliance with these terms. By accessing or using Wolfpack Pick Up, you agree to be bound by these terms.

Definitions for important terms

• Ban: all rides are deleted and rider cannot use the service for the specified ban period, beginning the day of the ban.
• No-show: failure to cancel an appointment through Acuity or send an email to wolfpackpickup@ncsu.edu at least 15 minutes before the ride time.
• Tardy: showing up to your requested ride five (5) or more minutes after the scheduled time.

Timeliness and locations

• All riders are expected to be at their predetermined location at their pickup time. Drivers may text or call a rider upon their arrival in order to verify their location.
• There is a five (5) minute grace period after the scheduled time for the rider to arrive to the golf cart. After five (5) minutes, the ride will be cancelled and the driver must continue to their next appointment. It at the discretion of the driver if they wish to wait for the rider beyond the grace period.
• If a rider is significantly outside the designated location at their pickup time, the ride will be cancelled. This does not apply in situations where the rider is nearby or at another location for the same building/area.
  • For example, if a rider selected Nelson Hall at Dan Allen Drive as their pickup location but is actually waiting at the Nelson Hall at Founders Drive stop. In these situations, the driver and rider can coordinate to complete the ride.
• No drop-off location changes are permitted, as all changes must be made no less than two (2) hours before the start of the ride.

Impact on future rides

• No-Shows
  • Three (3) no-shows will result in a one (1) week ban
  • Five (5) no-shows will result in a one (1) month ban
  • Six (6) no-shows will result in a one (1) semester ban
• Tardies
  • Three (3) tardies will result in future rides deleted and opened to other riders
  • Five (5) tardies will count as one (1) no-show
  • Each tardy following the 5th tardy will count as a no-show

Riders may send an email to wolfpackpickup@ncsu.edu to inquire on their current infractions. All past offenses will be deleted at the beginning of each semester.

Additional Resources